As operadoras Claro, Vivo e TIM iniciar\u00e3o o corte da internet m\u00f3vel dos clientes dos planos pr\u00e9-pagos e controle que usarem toda a franquia antes do fim do m\u00eas. Navegar com velocidade reduzida ser\u00e1 bem mais dif\u00edcil a partir de janeiro.<\/p>\n
Os clientes da Claro que usarem todo o pacote contratado ter\u00e3o o servi\u00e7o de navega\u00e7\u00e3o suspenso a partir do dia 28. A Vivo estender\u00e1 a mesma estrat\u00e9gia, j\u00e1 implantada para ga\u00fachos e mineiros, a partir do dia 30 para mais 11 Estados e o Distrito Federal.<\/p>\n
A mudan\u00e7a ser\u00e1 aplicada a usu\u00e1rios dos planos da Vivo nos Estados do Acre, Amap\u00e1, Amazonas, Goi\u00e1s, Maranh\u00e3o, Mato Grosso, Mato Grosso do Sul, Par\u00e1, Rond\u00f4nia, Roraima e Tocantins, al\u00e9m do Distrito Federal.<\/p>\n
A TIM publicou em seu site que, a partir de 15 de janeiro, a conex\u00e3o ser\u00e1 interrompida ao limite da franquia di\u00e1ria para planos Infinity Web 10, Web 30, Web 100, Web 10+Torpedo, Web30+Torpedo e Turbo 7. A implementa\u00e7\u00e3o come\u00e7a nos Estados de Pernambuco, Rio Grande do Sul e S\u00e3o Paulo (na \u00e1rea de DDD 19, no interior). Os planos Infinity Pr\u00e9, Infinity Controle, Liberty Controle e Liberty Controle Express tamb\u00e9m ser\u00e3o afetados.<\/p>\n
Para os clientes da Oi dos planos pr\u00e9-pago e controle, desde o dia 9 n\u00e3o \u00e9 mais poss\u00edvel manter o acesso \u00e0 internet com velocidade reduzida ao fim da franquia.<\/p>\n
No dois casos (planos pr\u00e9 e controle), para restabelecer o acesso \u00e0 web, o cliente gastar\u00e1 mais, pois a op\u00e7\u00e3o ser\u00e1 comprar mais cr\u00e9ditos (no plano pr\u00e9) ou contratar um pacote adicional. O cliente do plano controle tamb\u00e9m pode migrar para um pacote com franquia superior, mais caro.<\/p>\n
As operadoras devem avisar os clientes sobre as altera\u00e7\u00f5es nos planos de servi\u00e7os e ofertas com, no m\u00ednimo, 30 dias de anteced\u00eancia, segundo o Regulamento Geral de Direitos do Consumidor de Servi\u00e7os de Telecomunica\u00e7\u00f5es.<\/p><\/blockquote>\n
O corte da conex\u00e3o ao fim da franquia j\u00e1 acontece em outros pa\u00edses. As operadoras afirmam que o modelo de redu\u00e7\u00e3o de velocidade ap\u00f3s o consumo dos pacotes pode criar uma percep\u00e7\u00e3o negativa dos servi\u00e7os.<\/p>\n
A TIM informou em outubro que “mudan\u00e7as no formato de tarifa\u00e7\u00e3o de dados m\u00f3veis s\u00e3o um movimento natural, em linha com o crescimento cont\u00ednuo do uso de internet nos celulares e outros dispositivos”.<\/p>\n
A Vivo afirma a mudan\u00e7a prima pela oferta da melhor experi\u00eancia de uso da internet ao usu\u00e1rios. A empresa diz estar ajustando os pacotes de internet pr\u00e9-paga e enviar\u00e1 um SMS quando o consumo atingir 80% da franquia e outro no momento em que ela acabar, j\u00e1 com a op\u00e7\u00e3o de contrata\u00e7\u00e3o de um pacote adicional.<\/p>\n
A Oi tamb\u00e9m defende que “o fim da velocidade reduzida, aliada ao novo modelo de cobran\u00e7a por pacotes adicionais, \u00e9 uma tend\u00eancia mundial para garantir melhor experi\u00eancia de navega\u00e7\u00e3o”. A Claro informa que os usu\u00e1rios poder\u00e3o desfrutar de uma rede de alta velocidade com a mudan\u00e7a.<\/p>\n","protected":false},"excerpt":{"rendered":"
As operadoras Claro, Vivo e TIM iniciar\u00e3o o corte da internet m\u00f3vel dos clientes dos planos pr\u00e9-pagos e controle que usarem toda a franquia antes do fim do m\u00eas. Navegar com velocidade reduzida ser\u00e1 bem mais dif\u00edcil a partir de janeiro. Os clientes da Claro que usarem todo o pacote contratado ter\u00e3o o servi\u00e7o de […]<\/p>\n","protected":false},"author":1,"featured_media":32135,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[16],"tags":[],"class_list":["post-32133","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-brasil"],"acf":[],"yoast_head":"\n
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